Software Refunds
VDEOPRO software is provided as a custom installation for your team. Due to the resources and time required to set up, configure, and brand your custom instance, software installation fees are generally non-refundable once the setup process has begun. If you wish to cancel your software setup before any work has commenced, you may request a full refund within 14 days of purchase.
Platform License Refunds
For our video platform licenses, refund requests must be submitted within 14 days of purchase. Because of the custom nature of our platform deployment, refunds for licenses are considered on a case-by-case basis and depend on the scope of deployment completed.
Non-Refundable Items
Platform deposits, setup fees, and custom software development fees are non-refundable, as they cover the immediate resources and time allocated to your project. Work that has been approved and delivered cannot be fully refunded.
Process for Requesting a Refund
To initiate a refund request for our software platform, please contact our support team with your account or project details and the reason for your request. We will review your request and respond within 3-5 business days.
Approved Refunds
If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a few days, depending on your card issuer's policies.
Modifications
We reserve the right to modify this refund policy at any time. Any changes will be posted on this page.
Contact Us
If you have any questions about our refund policy, please contact us.
Last updated: February 2026